Question 1

What is EyeCash?

Accepted Answer

EyeCash is a calmer kind of money app. Connect your accounts, see every dollar in plain English, and let your AI coach quietly guide the next small step.

Question 2

Is there a free trial?

Accepted Answer

Yes. Pro Weekly includes a 3-day free trial. Cancel before the trial ends and we never charge you a cent.

Question 3

Which devices do you support?

Accepted Answer

iOS, Android, and the web — everything stays in sync. Pick up where you left off on any device.

Question 4

Do I need a credit card to sign up?

Accepted Answer

For the weekly free trial, you provide your payment method through Apple ID or Google Play, but you’re not charged for the first 3 days. Cancel any time before then.

Question 5

How much does EyeCash Pro cost?

Accepted Answer

$4.99/week, $9.99/month, or $59.99/year. All three unlock every feature — pick whichever cadence fits your life.

Question 6

How do I switch between weekly, monthly and annual?

Accepted Answer

Open Subscription inside the app and switch cadence. The change kicks in at your next billing date.

Question 7

How do I cancel?

Accepted Answer

Through Apple ID or Google Play — whichever you used to subscribe. It takes about 20 seconds.

Question 8

Do you offer refunds?

Accepted Answer

Refunds are handled by the App Store or Google Play. Contact us — we’ll help you submit a refund request if you’re within their window.

Question 9

How does bank sync work?

Accepted Answer

EyeCash uses Plaid — the same rails Venmo and Robinhood use. Read-only, no credentials stored, and you can disconnect any time.

Question 10

Which banks are supported?

Accepted Answer

12,000+ across the US, Canada, UK and EU. If your bank isn’t supported, you can still use EyeCash by adding accounts and transactions manually.

Question 11

Is my financial data really safe?

Accepted Answer

256-bit bank-grade encryption at rest and in transit. We never sell your data, run ads against it, or share it with third parties.

Question 12

Can you move my money?

Accepted Answer

No. Plaid connections are strictly read-only. EyeCash cannot initiate payments, transfers, or any kind of money movement.

Question 13

Can my partner share my account?

Accepted Answer

Yes. Many households share a single Pro account to manage joint expenses, savings, and debt together.

Question 14

Does EyeCash work with crypto?

Accepted Answer

Crypto holdings can be added manually as accounts. Native crypto integrations are on the roadmap.

Question 15

Does the AI coach see my real data?

Accepted Answer

Insights are generated from anonymised, aggregated metrics from your account. Raw transactions never leave your encrypted device storage.

Question 16

Are there transaction limits?

Accepted Answer

No. EyeCash Pro includes unlimited transactions, accounts, and budgets — for as long as you’re subscribed.

Frequently Asked Questions Honest answers.

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